Refund Policy

Refund expectations for AI Visibility Tracker subscriptions.

Last updated: March 28, 2026AI answer engine analytics

We want billing to be predictable. When something goes wrong, we review the account history and dashboard activity before approving a refund or account credit.

Billing mistakes

Duplicate charges or accidental renewals reported quickly are reviewed first.

Technical failures

If tracking APIs are completely down due to a verified platform issue, we review account credits.

Usage already consumed

We do not refund subscription periods that have already actively tracked keywords.

When refunds may be available

You were charged more than once for the same purchase.
A renewal happened unexpectedly and you contact us promptly without tracking new data after renewal.
A verified platform-side failure prevented reasonable use of the dashboard for an extended period.

When refunds are usually not available

You changed your mind after configuring tracking links and viewing reports.
You are unhappy with your brand's actual AI visibility score or sentiment.
The issue results from third-party LLM API limits or network issues outside our control.

How to request a review

Include the account email, order identifier, approximate charge date, and a short description of the issue.

Send requests to [email protected] within 14 days of the charge whenever possible.